Shipping policy
We offer free shipping for all orders deliverable within India.
Orders are typically dispatched from our nearest warehouse within 2 to 5 working days, and delivery timelines may range between **4 to 6 working days, depending on your location and courier service availability.
GRODD reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), GRODD has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
Once your order is shipped, you will be notified via email and/or SMS and/or shipping confirmation email with the tracking ID and courier details to help you track your shipment. Please ensure that the shipping details (name, address, phone number, email) provided during checkout are accurate to avoid any delays or delivery failures. GRODD will not be responsible for delays or non-delivery due to incorrect or incomplete information.
In case of any delivery issue or if the package appears tampered with or damaged at the time of delivery, please make unboxing video, starting from receiving the package, while opening the packet as it is compulsory to share unboxing video while raising claim for wrong/empty/damaged product within 24 hours of delivery to support@grodd.in for verification.
GRODD will not be held responsible for delays due to natural calamities, operational challenges of courier partners, or circumstances beyond our control.
Returns, Exchanges & Cancellations
GRODD does not offer return or exchange services. However, customers may cancel their orders with a valid reason, provided the order has not yet been dispatched. Once an order has been shipped from our warehouse, cancellations will no longer be accepted.
Please note that no monetary refunds will be issued for cancellations. Instead, customers may opt to exchange the cancelled product for another GRODD item of equal or higher value by paying the price difference.
If a product is found to be missing, damaged, or tampered with during transit, customers must notify us via email at support@grodd.in within 24 hours of delivery. This notification must include a delivery video (along with delivery boy), an unboxing video, which is mandatory. The damaged item must also be returned to our warehouse within one week of delivery. Failure to meet these conditions will void any claim, and GRODD will not be held responsible.
Upon receiving your report, our team will assess the issue. If found valid, we will attempt to repair or replace the item. GRODD reserves the right to verify the claim and determine the appropriate resolution. All shipping costs for returning the item are the responsibility of the customer. GRODD will cover the cost of shipping only after the product has been repaired or replaced.
Note: Always record an unboxing video when opening the package, as it is mandatory to provide this video when submitting a claim for a wrong, empty, or damaged product within 24 hours of delivery.
For any queries or concerns, feel free to contact us at [support@grodd.in](mailto:support@grodd.in) or call our customer service at 18002579391 (Monday to Saturday, 10:00 AM to 6:00 PM).